The only country outside Australia we currently ship to is New Zealand. 

**Please be aware of import duties in your home country (if applicable) and we do not ship flammable goods outside of Australia**

Gotchyou is a family-owned and operated beauty and skin care company that was founded in August 2018 in Geelong, Australia. We are Australia's leading online retailer in premium beauty and skin-care products. 

Our ideology is straightforward. We believe that beauty is more than skin deep, we are confident that we have the greatest skin-care products on the market, which is why we provide unbiased product evaluations and insights so that you can discover new favourites and the right products that make you feel like yourself.

Customs policies vary widely from country to country.  For information about customs policies that apply in your country please contact your local customs office.  Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer.  We do not take any responsibility for these charges and we cannot predict what they may be.  Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.  

In some countries, the customs office might require an ID number such as Personal Customs Clearance ID or Unique Tax ID number to release a shipment. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Gotchyou currently accepts VISA and MasterCard and also payments can be made through PayPal.

The payment methods mentioned are available for selection during the online checkout process.

All prices are listed in Australian dollars and are inclusive of GST.

We do accept returns within 14 days from delivery. However, for the refund/return to be applicable, the items must be unused/unopened and have tags remaining. We also require proof of purchase and customers are responsible for paying return shipping (tracking required). 

There are also some limitation to refunds/returns under ACL; for example we cannot offer refunds/returns on all make-up products.

We do not offer a refund or return on change of mind goods.

In order to return such items, customers must contact Gotchyou by E-Mail at: info@gycovered.com and include the following information; The date of purchase, photographic evidence of any defect and what reimbursement method is preferred. Either refund or return.

The product must be in its original packaging, undamaged with tags still attached.

Any agreed refunds will be made through Paypal within 10 working days of receipt of goods.  

If you haven’t received a refund within the agreed time yet, then first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@gycovered.com