Shipping within the EU takes approximately 3 business days and outside the EU is normally delivered within 5 business days such as North America, Asia, Middle East etc. All our products are shipped through FedEx.
Gotchyou is a family
owned and operated fashion clothing and accessories brand founded in Geelong,
Australia. We started operating as an Australian based business in August 2018. We offer a range of globally sourced, exclusive
products tailored to each individual. Our products are inspired by global
trends in art and music as well as encompassing world culture.
Our inventory is huge, we have goods for women and men
as well as collections for all seasons. This includes bags, shoes and
accessories from renowned brands such as: Dolce & Gabbana, Gucci, Versace,
Armani, Moschino, Cavalli, Missoni, Balmain, Galliano, Costume National,
Ermanno Scervino, Karl Lagerfeld, GF Ferre, Roccobarocco, and many more.
policies vary widely from country to country. For information about
customs policies that apply in your country please contact your local customs
office. Any additional charges for customs clearance, import duties or
local taxes are to be borne by the customer. We do not take any
responsibility for these charges and we cannot predict what they may be.
Please note we are unable to reimburse any costs incurred in relation to
those matters and do not accept any responsibility for delays as a result,
regardless of the circumstances.
In some countries, the customs office might require
an ID number such as Personal Customs Clearance ID or Unique Tax ID number to
release a shipment. Your local post office or carrier can give you information
on the method of payment accepted for the duties, taxes and other fees
collected upon delivery.
We accept returns if the product is found to be
defective or different from the product shown. The customer must contact
Gotchyou with regards to the defective product within 14 days of delivery.
The customer must contact Gotchyou via email and include the
following information; The date of purchase, photographic evidence of any
defect and what reimbursement method is preferred. Either refund or return.
The cost of return shipping will be borne by the customer
and should always be shipped back with an active tracking number.
The product must be in its original packaging, undamaged
with tags still attached.
Requests for refunds made after two days of delivery will
not be accepted. Gotchyou will provide the customer with the correct return
Any agreed refunds will be made by bank transfer or by
Paypal within 10 working days of receipt of goods.
We do accept returns within 14 days from delivery against a restock fee of 10% "Maximum 20euro". If the customer wants to return the order for a change of mind or because the customer chose the wrong size/product, he/she will be charged for return shipment. If he/she wants to return the order because we have sent the wrong size/product or because the product is damaged, we will pay for return shipment and no restocking fee will be charged.